The leading online travel agency in the Netherlands
As the top online travel brand in the Netherlands, the Dutch group Travix expanded its reach internationally by launching BudgetAir.fr on March 1, 2011, to serve the French travel market as an online booking intermediary. Easily recognizable by its green and purple color scheme, the brand connects travelers with the service provider of their choice. True to its name, the platform goes far beyond airline tickets, offering car rentals, hotel stays, and complete vacation packages as part of its extensive service lineup.
Simplicity to win over travelers
The brand's core philosophy centers on simplicity. You book online, and BudgetAir.fr handles the rest by surfacing the best available rates matching your search. By simply entering your departure city, destination, and travel dates, you can compare flights from over 800 scheduled and low-cost airlines flying to more than 9000 destinations worldwide, alongside hotel rooms from over 120,000 properties across more than 12,500 destinations.
Booking is straightforward, backed by a customer support team available 7 days a week to help you find and reserve your trip.
This straightforward booking experience gives the platform a real edge, complemented by practical tips for finding affordable flights and zero booking fees on car rentals and hotel reservations.
The Flight Ticket Guarantee to stand out from the crowd
To seal the deal, BudgetAir.fr offers its Flight Ticket Guarantee, an optional insurance policy available for $7.30* per ticket that protects you against the potential bankruptcy of your airline.
Reservation BFR-45***974. Cancellation was made within 24 hours and confirmed by Transavia, which issued a full refund of €548 (€332 + €216), with no fees withheld, on July 12. We have two written confirmations from Transavia to back this up. Every BudgetAir representative replies without taking previous exchanges into account, which gives the impression of a service that does not track its own files or is deliberately trying to stall. With every new exchange, BudgetAir changes its story: first the ticket is non-refundable, then a partial refund of €198 for a different reason, then a question about whether the flight was used, then a false claim that the flights already took place. Just this morning, yet another representative told us that the cancellation fees exceeded the value of the ticket, which directly contradicts the written confirmation from Transavia that states in black and white that no fees were withheld. BudgetAir's own help page also explains that when a refund is obtained from the airline, it is automatically passed on to the customer. You have therefore received this money from Transavia and you are refusing to give it back to us by changing your excuse with every message.
This kind of practice is akin to the abusive retention of funds that do not belong to you. Our case is currently in the hands of the Médiateur du Tourisme et du Voyage, the DGCCRF, and our bank. Please pay us back the money we are owed without further delay.