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Not a business-like attitude at all
We wanted to make a partial itinerary change caused by a mistake during booking. There was no possibility to speak to an agent in French. We waited 150 minutes on the line to get a French-speaking age…
We wanted to make a partial itinerary change caused by a mistake during booking. There was no possibility to speak to an agent in French. We waited 150 minutes on the line to get a French-speaking agent, without success. The fees to make a change were exorbitant, for example 200 euros per person to cancel a segment between Munich and Athens. Communication was difficult and not very attentive. >:( >:( If it were possible, we would cancel everything and change airlines, but despite what they say on the website, we would not get any refund and it involves 4000 euros, so we feel stuck and cheated. Review imported on 11/04/2020 from our old site Voyage-Net.com
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