Luxury as DNA

It seems the word German rhymes with luxury and opulence. If German cars have accustomed us to a certain level of refinement and elegance, the same holds true in the skies with Lufthansa, a carrier that has cultivated a high-end German touch since its inception.

The story begins in Berlin in 1926, the year this aviation leader was founded following the merger of two German companies, Deutsche Aero Lloyd and Junkers Luftverkehr. A series of partnerships followed, eventually leading Lufthansa to become a co-founder of the Star Alliance group and the owner of several renowned subsidiaries, including SWISS, Lufthansa Regional, Eurowings Europe, Austrian, and Brussels Airlines.

A First Class recognized worldwide

While these various alliances have allowed the company to expand, its rapid growth is primarily due to one element, its First Class service. This offering built its global reputation and earned a shower of awards, including a 5-star Skytrax rating in 2013. The secret is the LUXE that permeates every level, starting with limousine service and access to private lounges, not to mention gastronomic menus, porcelain tableware, 180-degree lie-flat seats, high-speed Wi-Fi, or personalized offers.

This luxury is not reserved for First Class alone. It extends to Business Class and Economy Class, as well as the recent Premium Economy Class. This category acts as a blend of business class at a more accessible price point, serving as a solid compromise to attract new customers. These travelers join the 66 million passengers already recorded in 2017, whom the company transports to over 300 destinations in about 100 countries, thanks to a fleet of 336 aircraft, including the legendary A380 giant.

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https://www.lufthansa.com
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Reviews of Lufthansa

Summary of 11 reviews
2.8/5
Average rating
+8 recs +18 -10 Score weighted by contributor expertise level: a recommendation from a level 3 member counts as 3.
Total recs

Average ratings by criterion

Customer service
2.9/5
Reliability
2.7/5
Value for money
3/5

A total flop!

My nephew has been trying to get back to Hannover for 2 days. Today his flight from Frankfurt was canceled and he couldn't make it. On 8/14 he left Cagliari with a 4 hour delay for Munich. His connecting flight to Hannover had already left and he was left stranded, zero help from customer service, he had to find a hotel on his own and figure it out. Today his flight from Frankfurt to Hannover was canceled after he actually managed to get from Munich to Frankfurt! I hope my nephew files criminal charges against you because you are pathetic!

58
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No issues

I flew with Lufthansa once and everything went very well. No specific issues to report. The flight was on time and the staff was pretty friendly. I didn't find the prices particularly excessive compared to other airlines in the same category. I would book with this airline again without any worries.

9
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Service needs improvement

I often compare Lufthansa to Air France. For me, these airlines are outdated compared to the competition. The planes are old, and they are not very comfortable. The service is very average, and the meals are not very filling. The prices are high. But often, there are no other options in Europe because it is such an influential airline. The advantage is that it is a reliable option since they have been around for a long time.

8
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Flight cancellations

Very bad experience trying to get to Asia from France.
The airline canceled 5 out of 6 flights scheduled for our trip in 2022

12
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Lufthansa - really classy

A prestigious and reliable airline with very pleasant service. The best in Europe. Review imported on 11/04/2020 from our old site Voyage-Net.com

7
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2-hour delay with Lufthansa

Hello, here is my review of Lufthansa following a Paris to New York flight in economy class last May (with layovers in Germany).

First off, the price was very reasonable for a Paris to New York flight: €360 (booked 3 to 4 months in advance).

On the other hand, the fact that you go through Germany (Duesseldorf on the way there, Frankfurt on the way back) adds nearly 2 hours to the flight time (plus about 2 hours for the layover) compared to a direct flight.

Next, I found the onboard staff welcoming and friendly.

As for the food, it is pretty average and not very filling. Do not hesitate to bring your own snacks.

On the return, for the New York to Frankfurt flight (an 8 hour flight), I thought it was a shame that there were no individual screens to choose movies to watch. But hey, since it was a night flight, it was not a huge deal.

However, I did not appreciate the 2 hour delay on that same flight. For my last day in New York, I would have liked to do something else with those 4 hours spent at Kennedy airport. I will note, however, that the airport staff tried to explain the reasons for the delay (technical issues) and kept us updated regularly on the takeoff time. I know other airlines that give zero information, whether about the causes of the delay or the estimated duration.

Review imported on 11/04/2020 from our old site Voyage-Net.com
6
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Major delay, very poorly handled

36-hour delay on a Toulouse to New York flight, all because of 2 hours of fog in Frankfurt... Zero crisis management, they just packed people together in Frankfurt and let it happen. The employees were unpleasant, haughty, and even laughing in front of travelers who had spent 8 hours in line that day with children... Just barely an apology after the fact, and they clearly didn't mean it. On the plane, nothing to report, the service wasn't great, and the planes (747) are outdated. Review imported on 11/04/2020 from our old site Voyage-Net.com

7
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No way to know where my suitcase is

They lost my suitcase. No explanation, nothing. The call center is in Africa! I have been waiting for my suitcase for 6 days and they have no idea what is going on! Review imported on 11/04/2020 from our old site Voyage-Net.com

7
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Not a business-like attitude at all

We wanted to make a partial itinerary change caused by a mistake during booking. There was no possibility to speak to an agent in French. We waited 150 minutes on the line to get a French-speaking agent, without success. The fees to make a change were exorbitant, for example 200 euros per person to cancel a segment between Munich and Athens. Communication was difficult and not very attentive. >:( >:( If it were possible, we would cancel everything and change airlines, but despite what they say on the website, we would not get any refund and it involves 4000 euros, so we feel stuck and cheated. Review imported on 11/04/2020 from our old site Voyage-Net.com

7
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The best airline

I think Lufthansa is the best airline, but you have to be ready to pay the price. Although, Lufthansa sometimes launches special deals, with many destinations on sale.Review imported on 11/04/2020 from our old site Voyage-Net.com

7
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Good

Lufthansa is a good airline and I think you can travel comfortably with them. Review imported on 11/04/2020 from our old site Voyage-Net.com

7
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