Que savoir sur EasyJet, pionnière de l'aviation à bas coût

Fondée en 1995 par Stelios Haji-Ioannou, entrepreneur chypriote-britannique, EasyJet a vu le jour à Luton, en Angleterre. La vision initiale était simple mais ambitieuse : rendre les voyages en avion accessibles au plus grand nombre, grâce à des tarifs attractifs et une gestion optimisée des coûts. Inspiré par les modèles low-cost américains, Haji-Ioannou a lancé EasyJet avec seulement deux avions Boeing 737, reliant Londres à Édimbourg et Glasgow. L’objectif était de répondre à la demande croissante de mobilité à prix réduit, sans compromis sur la sécurité ou la fiabilité.

Une croissance rapide et un réseau international

En moins de trois décennies, EasyJet est devenue l’une des compagnies aériennes les plus emblématiques d’Europe. Elle dessert aujourd’hui plus de 150 destinations dans 35 pays, avec une flotte de près de 300 avions, principalement des Airbus A320. Spécialisée dans les vols courts et moyens courriers, EasyJet relie des grandes villes, des centres d’affaires, et des destinations touristiques majeures.

La compagnie a également diversifié ses services pour répondre à des besoins variés : billets flexibles pour les voyageurs d’affaires, services prioritaires pour un embarquement rapide, et offres combinées incluant hôtels et voitures de location. Ce développement stratégique permet à EasyJet de s’adresser à une clientèle aussi bien professionnelle que touristique.

Une implantation stratégique dans les grands aéroports européens

EasyJet est solidement implantée dans de nombreux aéroports européens majeurs. Ses hubs principaux incluent Londres-Gatwick, Paris-Orly, Milan-Malpensa, et Berlin-Brandenburg. Cette implantation lui permet de proposer des horaires de vol pratiques et une connectivité optimale à travers l’Europe. De plus, la compagnie privilégie souvent les grands aéroports plutôt que des aéroports secondaires éloignés, un choix qui la distingue de certains concurrents low-cost.

Des valeurs axées sur l’innovation et l’écologie

EasyJet ambitionne de devenir une référence en matière de durabilité dans l’aviation. L’entreprise investit activement dans des initiatives écologiques, notamment l’utilisation de carburants durables et des projets visant à réduire l’empreinte carbone. Par ailleurs, elle participe à la recherche sur les avions électriques, démontrant son engagement envers un avenir plus respectueux de l’environnement.

Une approche client unique

La stratégie tarifaire d’EasyJet repose sur une politique claire et sans frais cachés pour les services essentiels. Avec des options comme le choix des sièges, l’embarquement prioritaire ou l’ajout de bagages, les clients peuvent personnaliser leur expérience sans être confrontés à des coûts imprévus.

Ce modèle transparent, combiné à un service client accessible, renforce la position d’EasyJet comme une compagnie qui cherche à simplifier les voyages tout en répondant aux besoins d’un public varié. Grâce à son esprit d’innovation et à une gestion rigoureuse, EasyJet reste une actrice incontournable de l’aviation à bas coût.

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Avis sur EasyJet

Résumé des 16 avis
3.2/5
Note moyenne
+34
Recos totales

Notes moyennes par critère

Service client
3/5
Fiabilité
3.1/5
Qualité/prix
3.4/5

True low cost, but reliable

easyJet is a go-to airline in France for traveling on a budget.
I have flown with them three times without ever running into a delay, which is much appreciated.
Just be careful to double check your luggage size before boarding.
On board, the service is standard for a low cost carrier: everything costs extra, but the tickets can be a great deal depending on the time of year and the destination.

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A pretty reliable low-cost airline

I often take EasyJet to visit Europe (Italy, Portugal, Greece, Croatia). Their travel options are interesting and the prices remain fair. Just like with Transavia, their direct rival, you obviously have to add the cost of meals and bags, which quickly adds up. I still prefer Transavia for the comfort level, but both are about the same. I have never had any issues on my flights and customer service is easy to reach. A small downside, EasyJet does not accept pets.

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The ideal choice for flights in Europe

I have never had any problems with EasyJet, even though it is a low cost airline. You know the seats won't be very comfortable, that service will be kept to a minimum, and that there won't be anything to eat. For short flights in Europe, it is sufficient. When I had a delay of more than 3 hours, I was quickly compensated.
Recently, I have noticed an increase in prices. They are also getting stricter and stricter about the size of carry-on luggage...

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Not bad, but not the best

Convenient departures from Paris-CDG to Marrakech, at prices that are often competitive but with bare-minimum service. In terms of service for often similar prices, I prefer Transavia, which operates the same route from Paris-Orly. Also, watch out for the flight times on the cheapest tickets. It is not always easy to catch a plane that takes off at 6:00 AM!

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Affordable and safe

EasyJet is low-cost, a company with spectacular prices. The plane was in very good condition, drink service was perfect but not free ;) The flight attendants are in proper orange uniforms and are smiley. Takeoff and landing were smooth. Ultimately, a good price for good safety ;)

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My take on EasyJet

I am very happy with EasyJet: Good value for money, friendly staff, modern and clean planes.

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Better than Ryanair

Minimum service for sure, but solid organization and smiling staff. I didn't feel the stress like I do with Ryanair, who really treat their customers in a pitiful way. I recommend EasyJet over Ryanair or even Air France for the occasion!! Valerie

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Not bad for a low-cost airline

For me, EasyJet is not bad for a low-cost carrier, which unfortunately is not the case for Ryanair :(

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They mean business

EasyJet is a reliable low-cost airline. That is to say, the planes are new, fairly clean, and the staff is not too unpleasant. Unlike Ryanair, which really treats its customers very poorly. The only problem with EasyJet is that it is more expensive than Ryanair.

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Convenient service

I find EasyJet practical to use. It is a useful airline.

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Not always a good deal

Well, after checking the fares for Paris to Nice, Air France is actually cheaper than them!!! And with more flight options, I'm surprised.

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Toulouse to Milan

A low-cost European airline, the advantage is that flights are scheduled at the main airports of large European cities unlike Ryanair, which is practical if you do not want to waste too much time getting to the secondary airports served by Ryanair.
Like other low-cost airlines, every option is charged at a very high price!!
The problem is also that flight cancellations and reschedules are frequent.

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Money wasted because of a delay

I booked a flight with easyJet from Toulouse to Paris to catch an international flight afterward. Since the flight was excessively delayed, I followed the advice of the easyJet ground staff and took another flight with Air France to arrive in time for my second flight. I was assured that I would receive a credit for a future flight with this company. Something they refused despite numerous attempts to file a claim. Frankly, with Air France, the rates are just as competitive if you book in advance. Plus, the services are better and the staff is much more respectful. EasyJet has vaccinated me for life against low-cost airlines.

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OK

bon rapport qualité prix

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Avoid flying with EasyJet

Do not take flights with EasyJet. This company does not respect schedules or customers. Since it started, we have noticed a decline in the level of service and their policy is just to take your money. If you manage to catch your flight 5 hours late or more, it is not their problem, even if you are sick or on an emergency family trip........yes for paying cheap, but no to getting scammed by a company that does not deserve its place in the market...a traveler who is speaking out.

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EasyJet - Never again!!

Hello, we just got back from a trip to Geneva this weekend and we are so disappointed with our experience using EasyJet. We had checked in online, but I couldn't get the boarding passes to print. I sent them an email since they are impossible to reach by phone, and the only message I got back was one saying that because of the volcano, they were trying their best to respond to various requests... uh, for your info, the volcano is over!

Then, at security, my husband got searched (really thoroughly!!) and they checked all of his carry-on luggage. They confiscated my jar of cream simply because the label said it was a 200ml jar, even though inside (and they saw and checked it three times!!!!!!!!!) there was at most 5ml left. Let me tell you, I didn't just let it slide, but despite lots of arguments and attempts that went nowhere, they simply threw the jar away! Can you believe the waste?!!! However, they told me that if I paid €15 (almost the price of the jar of cream), I could ask to have it put aside until Sunday... what a joke!

Our trip started with over an hour of delay, and we ended up taking off at 6:30 PM for a flight scheduled for 5:10 PM! As for the return, they kept us waiting until 9:15 PM for a flight originally scheduled for 7:35 PM... yes, really! All this while only telling us that information would come at 7:35 PM, then at 8:00 PM, then at 8:30 PM, ending with an announcement for a 9:15 PM flight. Of course, don't bother trying to get information from anyone... there was nobody there!

It is simply shameful! I've searched on forums, and I only see positive reviews. I'm starting to wonder if they don't pay their employees to spend their time posting positive things about their company?!

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