What to know about EasyJet, a pioneer in low-cost aviation

Founded in 1995 by Stelios Haji-Ioannou, a British-Cypriot entrepreneur, EasyJet started out in Luton, England. The initial vision was straightforward yet ambitious, aimed at making air travel accessible to a broader audience through attractive pricing and streamlined cost management. Inspired by American low-cost airline models, Haji-Ioannou launched EasyJet with just two Boeing 737 aircraft, connecting London to Edinburgh and Glasgow. The goal was to meet rising demand for affordable travel without compromising safety or reliability.

Rapid growth and an international network

In under three decades, EasyJet has grown into one of Europe's most iconic airlines. It now serves over 150 destinations across 35 countries, operating a fleet of nearly 300 aircraft, primarily Airbus A320 models. Specializing in short and medium-haul flights, EasyJet connects major cities, business centers, and top tourist destinations.

The airline has also diversified its services to cater to various traveler needs, including flexible fares for business travelers, priority services for fast boarding, and bundled offers covering hotels and car rentals. This strategic expansion allows EasyJet to appeal to both corporate and leisure travelers alike.

Strategic positioning at major European airports

EasyJet maintains a strong presence at numerous major European airports. Its primary hubs include London-Gatwick, Paris-Orly, Milan-Malpensa, and Berlin-Brandenburg. This footprint allows the airline to offer convenient flight schedules and optimal connectivity throughout Europe. Furthermore, the company often favors major airports over distant secondary airports, a choice that sets it apart from certain budget competitors.

Values centered on innovation and sustainability

EasyJet aims to become a benchmark for sustainability in aviation. The company invests actively in eco-friendly initiatives, including the use of sustainable aviation fuels and projects designed to lower its carbon footprint. It also participates in research regarding electric aircraft, demonstrating its commitment to a greener future.

A unique customer approach

EasyJet’s pricing strategy relies on a clear policy with no hidden fees for essential services. With options like seat selection, priority boarding, and baggage additions, customers can customize their experience without facing unexpected expenses.

This transparent model, combined with accessible customer service, reinforces EasyJet's position as an airline focused on simplifying travel while meeting the needs of a diverse public. Driven by a spirit of innovation and rigorous management, EasyJet remains a staple in low-cost aviation.

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Reviews of EasyJet

Summary of 16 reviews
3.2/5
Average rating
+35 recs +35 -0 Score weighted by contributor expertise level: a recommendation from a level 3 member counts as 3.
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3/5
Reliability
3.1/5
Value for money
3.4/5

True low cost, but reliable

easyJet is a go-to airline in France for traveling on a budget.
I have flown with them three times without ever running into a delay, which is much appreciated.
Just be careful to double check your luggage size before boarding.
On board, the service is standard for a low cost carrier: everything costs extra, but the tickets can be a great deal depending on the time of year and the destination.

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A pretty reliable low-cost airline

I often take EasyJet to visit Europe (Italy, Portugal, Greece, Croatia). Their travel options are interesting and the prices remain fair. Just like with Transavia, their direct rival, you obviously have to add the cost of meals and bags, which quickly adds up. I still prefer Transavia for the comfort level, but both are about the same. I have never had any issues on my flights and customer service is easy to reach. A small downside, EasyJet does not accept pets.

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The ideal choice for flights in Europe

I have never had any problems with EasyJet, even though it is a low cost airline. You know the seats won't be very comfortable, that service will be kept to a minimum, and that there won't be anything to eat. For short flights in Europe, it is sufficient. When I had a delay of more than 3 hours, I was quickly compensated.
Recently, I have noticed an increase in prices. They are also getting stricter and stricter about the size of carry-on luggage...

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Not bad, but not the best

Convenient departures from Paris-CDG to Marrakech, at prices that are often competitive but with bare-minimum service. In terms of service for often similar prices, I prefer Transavia, which operates the same route from Paris-Orly. Also, watch out for the flight times on the cheapest tickets. It is not always easy to catch a plane that takes off at 6:00 AM!

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Affordable and safe

EasyJet is low-cost, a company with spectacular prices. The plane was in very good condition, drink service was perfect but not free ;) The flight attendants are in proper orange uniforms and are smiley. Takeoff and landing were smooth. Ultimately, a good price for good safety ;)

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My take on EasyJet

I am very happy with EasyJet: Good value for money, friendly staff, modern and clean planes.

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Better than Ryanair

Minimum service for sure, but solid organization and smiling staff. I didn't feel the stress like I do with Ryanair, who really treat their customers in a pitiful way. I recommend EasyJet over Ryanair or even Air France for the occasion!! Valerie

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Not bad for a low-cost airline

For me, EasyJet is not bad for a low-cost carrier, which unfortunately is not the case for Ryanair :(

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They mean business

EasyJet is a reliable low-cost airline. That is to say, the planes are new, fairly clean, and the staff is not too unpleasant. Unlike Ryanair, which really treats its customers very poorly. The only problem with EasyJet is that it is more expensive than Ryanair.

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Convenient service

I find EasyJet practical to use. It is a useful airline.

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Not always a good deal

Well, after checking the fares for Paris to Nice, Air France is actually cheaper than them!!! And with more flight options, I'm surprised.

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Toulouse to Milan

A low-cost European airline, the advantage is that flights are scheduled at the main airports of large European cities unlike Ryanair, which is practical if you do not want to waste too much time getting to the secondary airports served by Ryanair.
Like other low-cost airlines, every option is charged at a very high price!!
The problem is also that flight cancellations and reschedules are frequent.

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Money wasted because of a delay

I booked a flight with easyJet from Toulouse to Paris to catch an international flight afterward. Since the flight was excessively delayed, I followed the advice of the easyJet ground staff and took another flight with Air France to arrive in time for my second flight. I was assured that I would receive a credit for a future flight with this company. Something they refused despite numerous attempts to file a claim. Frankly, with Air France, the rates are just as competitive if you book in advance. Plus, the services are better and the staff is much more respectful. EasyJet has vaccinated me for life against low-cost airlines.

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OK

good value for money

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Avoid flying with EasyJet

Do not take flights with EasyJet. This company does not respect schedules or customers. Since it started, we have noticed a decline in the level of service and their policy is just to take your money. If you manage to catch your flight 5 hours late or more, it is not their problem, even if you are sick or on an emergency family trip........yes for paying cheap, but no to getting scammed by a company that does not deserve its place in the market...a traveler who is speaking out.

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EasyJet - Never again!!

Hello, we just got back from a trip to Geneva this weekend and we are so disappointed with our experience using EasyJet. We had checked in online, but I couldn't get the boarding passes to print. I sent them an email since they are impossible to reach by phone, and the only message I got back was one saying that because of the volcano, they were trying their best to respond to various requests... uh, for your info, the volcano is over!

Then, at security, my husband got searched (really thoroughly!!) and they checked all of his carry-on luggage. They confiscated my jar of cream simply because the label said it was a 200ml jar, even though inside (and they saw and checked it three times!!!!!!!!!) there was at most 5ml left. Let me tell you, I didn't just let it slide, but despite lots of arguments and attempts that went nowhere, they simply threw the jar away! Can you believe the waste?!!! However, they told me that if I paid €15 (almost the price of the jar of cream), I could ask to have it put aside until Sunday... what a joke!

Our trip started with over an hour of delay, and we ended up taking off at 6:30 PM for a flight scheduled for 5:10 PM! As for the return, they kept us waiting until 9:15 PM for a flight originally scheduled for 7:35 PM... yes, really! All this while only telling us that information would come at 7:35 PM, then at 8:00 PM, then at 8:30 PM, ending with an announcement for a 9:15 PM flight. Of course, don't bother trying to get information from anyone... there was nobody there!

It is simply shameful! I've searched on forums, and I only see positive reviews. I'm starting to wonder if they don't pay their employees to spend their time posting positive things about their company?!
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