What to know about Bourse des Voyages

Bourse des Voyages is a French travel agency that launched in 1997 in Paris. Founded by travel enthusiasts, the company aimed to make international trips accessible to a wide audience while providing quality support. From the start, they focused on a diverse catalog and customized offers to meet the varied expectations of their travelers.

A wide range of services for all profiles

Since its inception, Bourse des Voyages has expanded to offer a variety of services. The agency currently provides all-inclusive packages, guided tours, cruises, flight-only bookings, and hotel reservations. They cater to a broad spectrum of travelers, including families, couples, groups of friends, and solo adventurers. Their website is a key tool for browsing and booking, designed for flexibility and ease of use.

Locations and highlights

While originally based in Paris, Bourse des Voyages has since expanded to the Lyon region and prioritizes a strong online presence.

The company emphasizes responsive customer service, with advisors available by phone to assist clients 6 days a week. Their ability to negotiate competitive rates with partners, combined with expertise in organizing custom trips, is a major draw for travelers looking for value.

Another benefit designed to simplify travel planning is the option for installment payments in 3 or 4 times without extra fees.

A different approach to the competition

What sets Bourse des Voyages apart is their commitment to combining variety with personalization. The agency also focuses on adapting to modern trends, such as offering trips centered on ecotourism or slow travel. By prioritizing innovation and customer satisfaction, they aim to stand out in a highly competitive market.

Discover all offers
https://www.bourse-des-voyages.com
Voir le site

Reviews of Bourse des Voyages

Summary of 10 reviews
3.8/5
Average rating
+4 recs +7 -3 Score weighted by contributor expertise level: a recommendation from a level 3 member counts as 3.
Total recs

Average ratings by criterion

Customer service
3.6/5
Reliability
3.3/5
Value for money
4/5

2 bookings, no issues

I've traveled with them twice and had no issues.

The people I spoke with on the phone were efficient and very helpful.

8
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Responsive customer service

Just so you know, I often travel with Bourse des Vols and they have great prices.

And they also do organized trips. You can go to the site: www.bdv.fr and you have all the offers for flights or other trips.

Then you can call them, they are very professional and pleasant. You can trust them, that is the most important thing because I had a small issue once and they resolved the problem immediately.

Have a great trip

10
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A convinced regular

Hello,

I share the same positive opinion. I buy tickets every year for myself and my family to go on vacation in Asia, and I have had no problems to date. The customer service is pro. For any information, they actually answer the phone, no automated machine!

M.Tran

8
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Convenient and cheap

I find this site to be really great too.

Fast search results and very simple to use. You can find awesome trips at a good price.

Mamid

7
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Very dissatisfied

Personally, I was very dissatisfied. I do not doubt that if there are zero problems, it is just like any other virtual travel agency.

I left for Brazil on December 16, the start of the holiday season and therefore very often the start of strikes. It did not fail this year. Even though I warned them very quickly, they did not call me back until 11:25 PM (if you please -_-') and only to tell me that while I would be refunded, I would not be automatically rebooked on another flight.

For the second time they promised to call me back, and they never did, at least not the next day. Given that I was not just going to catch some rays (personal reasons as well), I had already bought another ticket at my own expense the very next day, so they were surprised that they could not reach me later.... thanks a lot -_-'.

You buy a ticket through this agency to pay less, and you end up paying for hotel costs and the extra ticket at the same time... No thanks. And you should know that to this day, they have not refunded me.
6
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Great prices

Hello everyone,

I wanted to recommend the site Bourse des Vols. I regularly buy tickets on this site and I have to admit that I am always surprised by the prices, which are very interesting. I actually booked my tickets for the United States via Bourse des Vols and I am very satisfied.

Don't hesitate to take the plunge.

Matthieu

7
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Watch out for price hikes

Hi,

If you book with BDV, be prepared for price hikes out of nowhere! Whether it is for an extra seat or due to a change in the exchange rate, it ended up costing me an extra €163 (about $177) on a China tour that was originally priced at a little over €2,000 (about $2,170).

It is up to you!

5
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Great selection and competitive prices

No particular issues with this site, we have already bought tickets from Bourse des Voyages, complete selection and competitive prices.

6
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Is this for real?

Hello.

Unsatisfactory service, emails left unanswered, and unpleasant staff on the phone. In short, there are a lot of negative reviews about the Bourse des Voyages agency. However, I booked through this agency and I did receive my tickets. I would like to ask if I should still expect bad surprises from them, and I would like to know other people's experiences with BDV.

Thanks in advance.

5
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Lost tickets due to bad advice

I couldn't use my flight tickets purchased on the Bourse des Vols site because the staff, who are clearly not competent enough, gave me false information which led to the total and permanent loss of my tickets:

Explanation: At first, I bought round-trip tickets from Nice to Brussels on the Boursedesvols.fr site (the airline was Brussels Airlines) for August 28.

Before departure, I wanted to change the date of the outbound tickets. This was technically possible on this type of ticket, except there were no more seats available on flights during that period (because of the end of vacation season). I could have canceled my tickets entirely at that point, but since the price of tickets had increased significantly in the meantime and the return ticket had become much more expensive than my original round-trip, the Bourse des Vols staff (contacted via the phone number listed on my electronic tickets) advised me to keep my initial ticket and buy a new outbound ticket on another site or with another airline.

Which is what I did. Except, surprise, when I arrived at the Brussels airport to use my return ticket, I was told that my tickets had been automatically canceled in full because I had not shown up for the outbound flight. But that was on the advice of the Bourse des Vols staff. !!!

Naturally, the Bourse des Vols site refuses to refund my return ticket, waving around terms of sale that don't specify anything clear on the subject, even after I read them 10 times. This is called an organized scam.

Conclusion: This is an intermediary that provides no service and, what is more, gives false information. It is better to book directly through the airline sites, in this case, Brussels Airlines.
7
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