Good prices

The prices on plane tickets are often good, and the selection of destinations and airlines is pretty wide. Review imported on 11/04/2020 from our old site Voyage-Net.com

25
Recommends :
Overall rating :
Customer service :
Reliability :
Value for money :

Low-cost flights via Opodo

Hello. We just made a reservation via OPODO for RYANAIR. I booked some Ryanair flights on 09/26 and everything seemed OK! I didn't receive any email informing me of a problem as Opodo promised, and I even received an email last Wednesday, 10/25, informing me of the current status of my booking with a reminder of our times and booking references! In short, everything was going well!

Fortunately, just to be safe, we called RYANAIR, who told us that no, we weren't on their flight at all! In a panic, we recontacted OPODO, who then said we had to make a new reservation (for 400 euros more). We accepted, having no other choice since our rental in Mallorca was already partially paid for. Just when we thought we had solved the problem in the morning after hours on the phone (on premium rate lines, of course), that evening, for no reason, we found an email announcing the cancellation of this new reservation for a technical reason!

And of course, when I call, they say it's RYANAIR's fault, claiming they refused for no reason, even though our bank account was funded and there were still seats on the plane since we finally bought them this morning from one of OPODO's competitors!

Review imported on 11/04/2020 from our old site Voyage-Net.com
17
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

"Hidden" airport transfer costs

Hello,

We bought round-trip tickets from Lyon to Dakar, via Paris, for X euros. Once the ticket was paid, of course, you realize that you also have to pay an extra 20 euros for the transfer between CDG and Orly. At no point on the Opodo site are you told about this extra cost, so they are clearly minimizing the ticket price on purpose.

After X emails, a registered letter with acknowledgment of receipt, and X phone calls, they treat you like an idiot with empty responses. On the phone, they hang up on you for no reason (already mentioned several times on this forum).

To be continued.

Thanks

Review imported on 11/04/2020 from our old site Voyage-Net.com

14
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

Pretty satisfied

Hello, as someone who loves traveling without spending too much, I have already booked with Opodo twice. These were trips where everything went well and honestly, so far I am happy with Opodo. Review imported on 11/04/2020 from our old site Voyage-Net.com

6
Recommends :
Overall rating :
Customer service :
Reliability :
Value for money :

Flight cancellations with Opodo

Hello everyone, I had to cancel 2 tickets at the last minute and since then it has been a nightmare. They have a phone number: try calling it and maybe after 45 minutes a woman's voice will tell you that she can't hear you!!! Review imported on 11/04/2020 from our old site Voyage-Net.com

3
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

Name change at Opodo

I booked a flight ticket in February for June and accidentally swapped my daughter's first and last name on the registration form. Realizing it immediately, I contacted them and they told me, "It's not a problem, we will fix the situation." Having no news, I contacted them several times, 5 times to be exact. In the meantime, I received an email warning me of a change of airline, and this, without asking for my opinion and obviously without fixing the ticket in my daughter's name. After 2 months of waiting, someone contacted me to announce that I had to cancel my ticket, without any refund, and buy a new ticket, but obviously not at the price of 350 euros anymore, but at 424 euros... Review imported on 11/04/2020 from our old site Voyage-Net.com

0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

Cancellation insurance is a hassle to use

Canceling an Opodo flight due to surgery! (I signed up for travel insurance) It was a total nightmare!! It took months to get the detailed flight invoice, emails went unanswered!!! The insurance company, which is based in Spain, kept asking for tons of medical documentation! Not easy at all, and still no refund!! Review imported on 11/04/2020 from our old site Voyage-Net.com

0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

My take on Opodo

Hello. I booked a flight more than 10 months in advance (in October 2016 for July 2017) to have the shortest possible wait during layovers, but I just received a change to my flight that makes me wait 2 hours longer at the Madrid airport.

I contacted Iberia, who told me that Opodo was responsible for these changes.

I just spoke with their customer service on the phone (over 10 minutes of waiting at €0.80/min!!!) and they told me that the reservation had not changed, but on the electronic ticket they sent me, the modification is there. I called back (10 minutes of waiting again... I will let you do the math in €) and the agent who answered told me she would make the change, all while explaining that she could not make any modifications... And finally, she hung up on me!

Review imported on 11/04/2020 from our old site Voyage-Net.com

0
Recommends :
Overall rating :
Customer service :
Reliability :
Value for money :

Opodo, avoid at all costs

A site to avoid at all costs! I booked a flight for 3 people and received a confirmation email, with an Opodo confirmation number as well as a booking number for the airline Etihad. The flight times were attached along with the names of the passengers, and for me, there was no doubt that the reservation was confirmed.<br>2 days before the flight, I tried to check in online and, surprise, on Opodo they recognize my booking number, with the passenger names and flight details, but they tell me there is a problem with the reservation. It was the same thing on the Etihad website. I called Opodo (which, with a 30-minute call at 80 cents per minute, is far from free!), and they confirmed that my booking had been canceled a long time ago and that I had been notified by email... Except that for unknown reasons (email never arrived, or went to spam that I don't check and which gets deleted after a while), I never knew about this cancellation!!!!!<br>Extreme disappointment, especially for the kids, finding out 2 days before departure that we aren't going anymore!!!<br>1st point: I find it absurd that a confirmation message still needs to be confirmed (basically, you have to confirm the confirmation!!). As long as the airline hasn't validated the file, it should be put on hold instead of making you believe it's a done deal.<br>2nd point: In my opinion, a cancellation should at the very least be "doubled": sent by email plus sent by text or phone call or mail, etc... or subject to a read receipt, so that you are sure the person actually received it...<br>For me, I am done with Opodo, Promovacances, Partir Pas Cher. From now on, I will get price ideas from them and then I will book directly on the airline's website... I highly encourage you to do the same, especially since the price differences are not always huge, or even nonexistent, and there are better guarantees!
0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

Error on plane tickets in Brazil

Hello,

1) I ordered 2 tickets from Curitiba to Foz do Iguaçu. I received an invoice from the airline in dollars!!

2) OPODO informed us of a flight change with 2 options, and we chose the most acceptable one. We were supposed to check in 24 hours before the flight, according to OPODO. But when we went to check in, OPODO had us departing from Curitiba to go to Vitoria (in the north of Brazil)!!!!!

3) Financial loss, a scare, and a lot of frustration...... OPODO denies all responsibility!!!!!!

CONCLUSION: OPODO books more bad surprises than plane tickets!!!

Review imported on 11/04/2020 from our old site Voyage-Net.com

0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :