Credit card rejected on the site

Their site talks about 'simplicity,' but that's really not true. I spent two days and had to go in person to their office to pay for a ticket booked on their website, because the site wouldn't accept my credit card (but it was the same one I ended up using to pay them in person). There are hours of waiting at their office. They send you to another office for customers who already have a case number. Over there, another 40 minute wait, then they send you to the post office to pay, but they don't tell you that you need to bring cash (we're talking hundreds of euros, not 40) to pay at the post office. Result: I wasted at least 3 hours (between the activity, internet attempts, and wait times) to buy a plane ticket when my credit card worked perfectly fine (and it's the card I ended up using with them), and normally I spend 1 hour max on search and purchase. They seem a bit like the Ryanair of agencies: everything is reduced to the minimum, and if your time is worth anything, it's maybe better to use another agency. Not happy and I will try to avoid them in the future. Avis importé le 04/11/2020 depuis notre ancien site Voyage-Net.com
0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

Flight prices and dates were changed

I booked a round trip ticket from Paris to Tunis. I filled out all the forms, and at the last step, the amount displayed was €946 and some change. I paid the amount with my credit card and saved the reservation summary that showed the €946 amount. A few days later, I saw a charge of €1112.66 on my bank statement. As usual, nobody answers, nobody takes responsibility, and I am the one being victimized. The worst part is that I received the tickets with different dates than the ones I chose. I even checked the confirmation I saved (you never know, maybe I made a mistake???) and well, no, the dates were changed. :'(

Avis importé le 04/11/2020 depuis notre ancien site Voyage-Net.com

0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

Date issues on flight tickets

I booked two plane tickets to Auckland through Go Voyages, and when I received the confirmation email, I noticed that the return date on my husband's ticket was not the same as mine. I immediately called the reservation service, which didn't take my complaint into account because of an IT problem in their department. They asked me to leave my phone number and promised a callback as soon as the issue was resolved, a promise that was never kept, obviously. I called several times, left several messages, and when I finally managed to reach someone, I was told that fixing it was possible but with fees (340 euros). For a ticket that was supposed to cost me 1330 euros, I ended up paying 1670 euros, and that is not counting the phone costs and a week of misery trying to get someone on the line. Consider yourselves warned.
Avis importé le 04/11/2020 depuis notre ancien site Voyage-Net.com

0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :

Watch out for the flight cancellation insurance

WATCH OUT!! The cancellation insurance...... you buy it, but when you have a major health issue, you are not guaranteed to get a refund. We booked a flight from Nantes to Lisbon through Go Voyages and bought their cancellation insurance (ACEGroup). Due to serious health problems, we had to cancel our trip. Despite providing medical certificates and other documents, the insurance company has been giving us the runaround for over 2 months! And we have no recourse! The best solution is a Gold or Premier credit card or something similar. And Go Voyages isn't helping us at all.....thanks! Review imported on 11/04/2020 from our old site Voyage-Net.com

0
Does not recommend :
Overall rating :
Customer service :
Reliability :
Value for money :